Clients

About Reckitt Benckiser plc.

RB is a global consumer goods company headquartered in the United Kingdom. It is the world’s largest producer of household cleaning products and a major producer of consumer healthcare and personal products. It’s brands include Dettol (the world’s largest-selling antiseptic), Strepsils (the world’s largest-selling sore throat medicine), Veet (the world’s largest-selling depilatory brand), Air Wick (the world’s second largest-selling air freshener) and many more.
Reckitt Benckiser is listed on the London Stock Exchange and is a constituent of the FTSE 100 Index. It had a market capitalisation of approximately £23.2 billion as of 23 December 2011, making it the 20th-largest company on the London Stock Exchange.

About Coca-Cola Enterprises

Coca‑Cola Enterprises, Inc. is the world’s third‑largest independent Coca‑Cola bottler.  CCE is the sole licensed bottler for products of The Coca-Cola Company (TCCC) in Belgium, continental France, Great Britain, Luxembourg, Monaco, the Netherlands, Norway, and Sweden.

In Great Britain Coca‑Cola Enterprises Ltd (CCE) employs around 4,500 people across England, Scotland and Wales at manufacturing sites, regional offices and depots.

UK’s largest made-to-measure blind company improves operations with AgilityWorks

About Hillarys Blinds

Hillarys Blinds are the UK’s leading made-to-measure blinds company. Each week 25,000 blinds are sold, manufactured and fitted into the homes of Hillarys customers.

Customer Service Optimisation

As market leader, Hillarys Blinds has built a deserved reputation for quality service. However, customer service processes were significantly manual and a step-change was required in the level of support offered by the 100-strong customer service department. Through the ‘Service Breakthrough’ programme, Hillarys, in collaboration with AgilityWorks have transitioned towards more efficient service processes and seen ‘a tangible reduction in service issues and escalated complaints’. Utilising SAP CRM as the technology foundation the Contact Centre were provided with a more complete view of the customer and an improved facility for managing customer interactions.

Financial Planning and Reporting

While Hillarys Blinds had most of their business information captured within a single ERP platform the challenge of translating this into business insight relied on a wealth of spreadsheets and manual processses. Leveraging a SAP BI technology platform forecasting and reporting outputs could be auto-generated (and weekly reporting could provisioned a day earlier) freeing up the business to focus on analysing the business rather than collating the data.

Leading edge local authority citizen data hub with SAP MDM

Most council systems have developed organically to support departmental processes. This typically results in departmental systems that each have their own independent customer master data. Harmonised citizen master data is critical to effectively deliver cross-departmental (and cross-council) operating practices.

Enabling a ‘Tell Us Once’ approach

The Customer Data Hub (CDH) is a central record of customer data which is brought together from disparate systems at county and district level to provide a single view of the customer. Customer data is received directly from the Registration Service and also from the CRM and service systems currently linked to the CDH – social care, library service, and North Kesteven District Council. When an update about a customer is received in the CDH it automatically sends this to the systems that have an existing relationship with the customer. When data is sent to partner organisations such as North Kesteven DC it is transferred using GCSX (Government Connect Secure Extranet).

Project Delivery

AgilityWorks and Mouchel completed the Customer Data Hub at Lincolnshire on time and to budget. The Citizen Data Hub was delivered using SAP MDM as the central repository and SAP NetWeaver for the user interface, workflow and systems integration (including integration with external partner organisations).

Benefits

The solution delivered a number of benefits including reducing the number of avoidable contacts, enabling more effective operational processes and systems rationalisation with a total payback of in excess of £2million over 5 years.

“By using the Customer Data Hub to send the changes automatically to all the systems the customer has a relationship with, we save £109,000 a year in front and back office, as well as enhancing the customer experience.” (LCC Registration Service)

Effecting global change through budgeting, forecasting and reporting

At the heart of the GPS (Global Planning and Reporting Solution) transformation was an end-to-end suite of revamped Business and Operational Planning processes. These best practice processes incorporated top-down and bottom-up planning activities covering both financial and non-financial elements. These processes were underpinned by a globally deployed SAP planning application accessed via a web-based interface to capture consistent inputs from the 1500+ users across the world.

Global Planning Solution – Benefits Achieved

• Transition to global ways of working from siloed country planning
• Linked financial and non-financial metrics
• Operational targets and measurements linked to strategic objectives
• Business-wide driver based planning and forecasting
• Transparent and controlled spending profile
• Shorter month-end and year-end processes

About Coats Plc

Coats plc is the world’s largest sewing thread and needlecraft supplies manufacturer, processor, and distributor, with 25,000 employees and plants in more than 65 countries while the company’s products are sold in 150 countries.

Coats MDM Solution

Accurate, consistent and complete master data is an imperative for any organisation. With 7 million materials at plant level, multiple SAP instances, and multiple plants, there was a recognised need and benefit in creating and implementing a vision for improved master data management and governance. AgilityWorks have worked with Coats to deliver a central material master data management solution utilising SAP MDM and related tools.

About Müller

Müller UK is the UK subsidiary of Müller Group, the European manufacturer of dairy products and owner of some of the best-known brands on the continent.

Commercial Management IT Roadmap Assessment

The AgilityWorks IT Roadmap Assessment provides an independent structured approach to project portfolio evalaution. The approach ensures that the outcome is business-led and is carried out by specialists that have deep experience of the industry as well as up-to-date insight into the key technology enablers within the sector.

About Pentland

Today Pentland’s global reach spans 176 countries with a portfolio of brands in sports, outdoor and fashion. Pentland employs over 12,000 people worldwide across numerous business functions … from concept to carrier bag.
In 2007 global sales exceeded USD1.8 billion.

Advisory Services

AgilityWorks has worked alongside Pentland providing client side advisory services in developing their SAP BW Enterprise Data Warehouse and Business Intelligence roadmap.

About Vodafone

Today, more than 371 million customers around the world choose Vodafone to look after their communications needs. In 25 years, a small mobile operator in Newbury has grown into a global business and the seventh most valuable brand in the world. Vodafone now operate in more than 30 countries and partner with networks in over 40 more.

About Rexam

Rexam is a leading global consumer packaging company offering a broad range of packaging products and solutions, using a variety of materials and technology.

Sales and Operations Forecasting

AgilityWorks delivered an integrated sales forecasting and capacity planning solution leveraging SAP planning tools. Of particular note was the high re-use of Excel as the primary planning interface with the added benefit of all data being controled, managed and residing in the SAP data warehouse. This solution replaced an increasingly complex manual excel-based solution that was resource-intensive and difficult to maintain.

About SAP

As market leader in enterprise application software, SAP (NYSE: SAP) helps companies of all sizes and industries run better. From back office to boardroom, warehouse to storefront, desktop to mobile device – SAP empowers people and organizations to work together more efficiently and use business insight more effectively to stay ahead of the competition. SAP applications and services enable more than 170,000 customers (includes customers from the acquisition of Sybase) to operate profitably, adapt continuously, and grow sustainably. For more information, visit www.sap.com.