Customer Management

Mission Critical – Synchronised Mobile Apps

Synchronisation Mobile Apps

By Sergio Congia | 22nd November, 2011 | Customer Management, Mobility

Building offline capability into an enterprise grade mobile application requires a platform that enforces secure and efficient exchange of enterprise data between the device and the enterprise backend whilst still maintaining synchronicity across the solution. This blog will introduce you to “mobile synchronisation applications” from Sybase, a development pattern available through SUP that abstracts the complexities of building offline support into a mobile app. I will provide some insight into how data replication works in the SUP world.

Read more

The Business Value of Exploiting SOA to Provide the UI of Choice for SAP Customers

Enterprise SOA

By Dan Jackson | 7th October, 2011 | Customer Management, Mobility

In my last blog I elaborated on recent experiences integrating a bespoke, pre-existing user interface with the SAP CRM product. We were able to deliver a pretty slick demonstration to the customer; the success of which owing, in no small part to the ESOA capabilities of the CRM product. It’s this fact that has got me thinking about the wider SOA capabilities of SAPs products and the vast potential it has for SAP customers.

Read more

Getting Mobile with SUP – A SAP perspective on MBO Data Sources

Featured

By Sergio Congia | 16th September, 2011 | Customer Management, Mobility

SAP customers wanting to jump aboard the SUP bandwagon might be asking themselves “how do I mobilise SAP data through the Sybase Unwired Platform?” In this blog I will hopefully answer this question, all be it with an SAP bias, by first looking at the different types of data sources SUP can connect and then concluding with a SAP perspective on each of these. Doing so will hopefully shape a decision as to which data source option (or options) is the right one for you.

Read more

My Recent Experience Integrating a Bespoke e-Service UI to SAP CRM.. The Good the Bad and the Better!

eService

By Dan Jackson | 15th September, 2011 | Business Technology & Composites, Customer Management

I recently worked on putting together a demonstration for a prospective customer looking to migrate their existing bespoke e-Service web application to a SAP CRM based solution. During the implementation of the demonstration we identified an opportunity to innovate by re-using (instead of re-creating) elements of the existing solution and integrating them with CRM via the products ESOA capabilities. The approach we took allowed us to demonstrate a flexible and cost effective solution delivered in an agile fashion … so how did we do it?

Read more

SAP: Off-the-shelf CRM?

sap-sales-ondemand-collaboration-demo-us_148

By Ben Robinson | 3rd April, 2011 | Customer Management

SAP’s latest contribution to the CRM software application market is Sales On-Demand, a software-as-a-service offering, targeted predominantly at the SME market sector. So what’s the verdict?

Read more