Technology focus: SAP Cloud for Customer and SAP Hybris

With the ever increasing number of customer-related systems, buying channels and data sources, understanding your customers is becoming more and more of a challenge. Working with SAP HANA we can help you unify your customer data, enabling you to get a 360-degree view in real-time with embedded analytics.  

Traditional sales and service models are rapidly falling behind in their ability to meet today's customer expectations. In the digital era, sales and service operations must run with speed and agility, while delivering personalised experiences that drive loyalty and advocacy. If you need to make this transition, we can help.

Digitally-empowered customers are better informed, more connected and socially savvy.  They want convenience, responsiveness, relevance and reliability. We can help you devise and build digitally-enabled business models to exploit this new customer reality working with SAP's CEC suite of applications. 

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Strategic assessment and roadmap

If you're looking to transform your marketing, sales and service operations, we'll help you identify new ways to engage your customers using digital channels such as social media and online self-service. Then we'll work with you to align technology with your business strategy, as well as benchmark your maturity against your direct competitors. We can also help you devise a digital roadmap that defines and prioritises your key projects, while running a comprehensive requirements gathering process to ensure you meet your transformation goals.

Cloud delivery of SAP Customer Engagement & Commerce

We were SAP's first EMEA partner to be awarded the SAP Recognised Expertise certification in Sales, Service & Marketing Cloud solutions. Following many implementations of SAP Cloud for Customer (Sales and Service), SAP Hybris Commerce and SAP Hybris, we have developed a streamlined and highly effective deployment approach. We can help you build your business case, advise on process re-engineering, accelerate technical implementation with proven templates and ensure user adoption through our Agile methodology.

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Custom project or application development

Even in a world of standardisation, you will often need to customise technologies to meet specific requirements or to drive certain business outcomes. We can build engaging, consumer-grade mobile applications and extend or enhance existing SAP solutions using the SAP Cloud Platform. We can also help you refresh and modernise existing solutions, recover from projects that have strayed off-course, as well as support you with issues such as Software as a Service (SaaS) release management and regression testing.

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“Now, we’re all working from one set of numbers and we’ve made life easier for our sales team.”

SEB JONES,

Supply Chain Director, Müller Dairy (UK)