Customer Management
Driving value through improved customer relations
Customer relationships directly drive business value. Customer Relationship Management (CRM) applied correctly is a framework of coordinated processes and solutions that deliver against the organisations customer strategy to improve sales, profit and customer satisfaction.
AgilityWorks provide end-to-end CRM consultancy services from feasibility and planning to requirement gathering and project implementation. CRM technology is constantly evolving and offering new opportunities to improve results on marketing spend, generate high quality leads and deliver best-in-class customer service.
In response to the key market drivers to support the mobile workforce, leverage and protect business activity in the new social era and deliver responsive, adapatable CRM solutions, arguably the three areas of greatest attention for CRM technology are:
- Mobile solutions
- Social media
- Cloud
AgilityWorks offer our clients an incremental approach to delivering benefit from your CRM initiatives. We encourage our customers to have a clearly defined customer strategy prior to implementing CRM solutions / technologies and we help our customers translate their strategy into a realisable CRM roadmap that maximises cost-benefit.
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We have seen a tangible reduction in service issues and escalated complaints, resulting in a double-digit reduction in the cost of related credits.
Simon Korsholm
Head of Service, Hillarys.
(Service Breakthrough: As presented at Gartner CRM Summitt 2011)