AgilityWorks

"We chose AgilityWorks to build a Consumer Products solution leveraging SAP (BI) Integrated Planning with CRM Marketing and TPM. I was incredibly impressed with AgilityWorks, every one of the consultants was professional, extremely competent and very importantly brought deep industry experience to the project."

SAP UK Ltd

Services

1. Enterprise Performance Management
2. Information Management
3. Data Management
4. Customer Relationship Management
5. Netweaver & Composite Applications
6. Project Management
7. No Fee Consultations

1. Home > Services > Customer Relationship Management

Customer Relationship Management

Driving value through improved customer relations

Customer relationships directly drive business value. Customer Relationship Management (CRM) is a framework of coordinated processes and solutions that deliver against the organisations customer strategy to improve sales, profit and customer satisfaction.

CRM covers a number of processes including:

• Customer Identification
• Lead generation
• Service Management
• Multi-channel interaction
• Customer Analytics

AgilityWorks offer our clients an incremental approach to delivering benefit from your CRM initiatives. We encourage our customers to have a clearly defined customer strategy prior to implementing CRM solutions / technologies and we help our customers translate their strategy into a realisable CRM roadmap that maximises cost-benefit.

AgilityWorks CRM consultants implement solutions on the SAP platform including:

• SAP CRM Sales and Marketing
• SAP CRM Service
• SAP CRM Interaction Centre
• SAP CRM Analytics