IATA has a complex SAP landscape, and over 2000 users in multiple locations across the globe. In this case study, learn how they consolidated their support framework to ensure they provide a seamless service to their 290 member airlines.

After reading the case study, you will have an understanding of:IATA Thumb

  • The business challenges IATA faced from using multiple Support partners
  • How IATA selected selected AgilityWorks as the right Support partner
  • The benefits gained from consolidating SAP Support into a single, nearshore Support partner
  • How the on-boarding with AgilityWorks offered a different take on the traditional approach


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