IATA has a complex SAP landscape, and over 2000 users in multiple locations across the globe. In this case study, learn how they consolidated their support framework to ensure they provide a seamless service to their 290 member airlines.
After reading the case study, you will have an understanding of:
- The business challenges IATA faced from using multiple Support partners
- How IATA selected selected AgilityWorks as the right Support partner
- The benefits gained from consolidating SAP Support into a single, nearshore Support partner
- How the on-boarding with AgilityWorks offered a different take on the traditional approach
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