We are AgilityWorks Ltd. This policy sets out the basis on which we process the data we collect from you or that you provide to us. This policy is to be read alongside our website terms of use which you can find here. By visiting www.agilityworks.co.uk  (“our site”) you are accepting and consenting to the practices described within this policy. For the purpose of the Data Protection Act 1998, the data controller is AgilityWorks Ltd of Rowan Place, John Smith Drive, Oxford Business Park South, Oxford, OX4 2WB


What Information Do We Collect?

  • Information you give to us by filling in forms on our site or by contacting us by phone, email or otherwise. This includes information you provide to us when you register to our site, subscribe to the services we provide, participate in our discussion boards, blogs or twitter feed, enter into a survey or promotion and when you report a problem. This includes information such as your name, email address, company name, address and phone number.
  • Information we collect from you automatically when you sign up to our site. This includes:
    • technical information including the Internet Protocol (IP) address, browser type, domain names, internet service provider, operating system, clickstream data; and
    • information about your visit including, the pages viewed on our site, length of visit, referring website and geographic location.
  • Information we collect from other sources if you use any other websites we operate or use any other services that we provide. We work closely with third parties, such as business partners based in the UK and the US, our website host provider and marketing and advertising agencies.


Our site uses cookies to distinguish you from other users. A cookie is placed on your hard drive by a web operator and is intended to gather information about your use of our site. This helps us ensure that you are provided with a good experience when you browse our website. The type of cookies we use can be broken down as follows:

  • Strictly necessary cookies that are required for the operation of our website. For example, cookies that enable you to log in to our secure areas.
  • Analytical/performance cookies that allow us to recognise and count the number of visitors to our site and how visitors move around our site.
  • Functionality cookies that are used to recognise you when you return to our site.
  • Targeting cookies that record your visit to our site including the pages you have visited and links you have followed.

Examples of cookies we use

Our site may use Log Files that

  • collect demographic information not linked to your personal data. This may include your postal code, age, gender, preferences, interests and favourites.
  • collect information such as your IP address, browser type, domain names, internet service provider, files viewed on our site, operating system, clickstream data, access times and referring website addresses. This information may be linked to your personal data such as your name, email address, telephone number and address.

Our site uses a software called clear gifs (also referred to as Web Beacons/Web Bugs). Clear gifs sit on web pages or emails and help us understand the effectiveness of our communications and web pages. Information gathered by the clear gifs used in our emails links to your personal information.

Parts of our site may use Adobe Flash Cookies to remember your settings, preferences and usage of our site.


How Do We Use Your Information?

Our Main Uses

  • To fulfil any contracts we have with you in order to provide our services;
  • To provide you with information about other services we offer that are similar to those that you have already purchased or enquired about;
  • To provide you (or to permit selected third parties to provide you) with information about services that we feel may interest you; and
  • To understand the effectiveness of our advertising in order to better serve our users.

Our Technical Uses

  • For operational purposes when running our site, including for troubleshooting, data analysis, testing, research, statistical and survey purposes;
  • To improve our site for your use;
  • To allow you to get involved with our interactive features; and
  • To keep our site safe and secure.


Who has access to your personal data?

We will retain access to all personal data that we collect from or about you.

By using our site, you agree that we can share your personal information within any business that is controlled or managed by AgilityWorks Ltd, or with selected third parties including:

  • Our business partners;
  • Our website host provider;
  • Any analytic providers that assist us in the improvement and optimisation of our site.

We may disclose your personal information to third parties:

  • If we are required to do so by law or in order to comply with any legal obligations;
  • If our business is sold or merged, or if we sell or buy any business or assets, we may disclose your personal data to the prospective seller or buyer of such business or assets; and
  • If we offer or supply you a service that is provided on our behalf by a third party.

We will retain your information for as long as is reasonable and necessary, and no longer than is permitted by law.


Where do we store your personal data?

The data that we collect from you may be transferred to, and stored at, a destination outside of the European Economic Area (“EEA”). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers, and includes suppliers operating in the US.

Whilst destinations outside of the EEA may not have equivalent obligations for the protection of personal data, we are under a duty to ensure, so far as is reasonably necessary, that the storage and use of your data outside of the EEA is processed and stored securely and in accordance with this policy.

Unfortunately, the transmission of information via the internet is not completely secure. We do our best to protect your personal data, but we cannot guarantee the security of your data transmitted to our site. Any transmission of data is at your own risk.


Your rights

If you have any questions, comments or requests in relation to our processing of your data please email enquiries@agilityworks.co.uk

You have the right to ask us not to process your personal data for marketing purposes at any time, and you can exercise your right to prevent such processing by emailing enquiries@agilityworks.co.uk

Our site may contain links to third party websites. Please note that these third parties have their own privacy policies and we do not accept any liability or responsibility for these policies. Please check these policies before you submit your personal data to their websites.

Under the Data Protection Act 1998, you have a right to access information that we hold and process about you. We may charge a fee of £10 to meet our costs in providing you with details of this information.


Changes to this policy

Any changes we make to this policy in the future will be posted on this page and, where appropriate, notified to you. Please check back frequently to see any updates or changes.

If you need to speak to us, please email enquiries@agilityworks.co.uk

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